A Zenith Bank customer, Rebecca Enobong, lost almost N140,000 to fraudsters between December 13, 2021, and January 12, 2022, despite initiating account restrictions on December 12, 2021.
She explained that she had emailed her bank to restrict access to her account after noticing a mysterious phone number was added to receive One-Time Passwords (OTPs).
The Germany-based student was notified of the change via email on December 12 and immediately wrote to the bank, requesting they restrict the account as she was unable to use her banking app and pin.
“My email was not responded to, but I was getting debit alerts, and my account was cleared”.
The first debit came on December 13. It was an N19,900 payment made for an online purchase via Paystack. Not long after, N9,421.95 was deducted twice from her account and transferred to HelloPayAfrica International Service.
Twenty-four hours after her first complaint, Zenith Bank replied to her mail, saying the matter had been logged for investigation, and her SMS alert profile had been deactivated.